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Ordering and Delivery

Customers ordering in anything other than GBP (UK Sterling), the amount you pay will depend on current exchange rates.

Hard Copies

You can order by post, email or online. All goods are despatched within 10 days of receipt of order and are supplied on 7 days approval. Alternatively you can download the resources from the website.

Postage and packing for the UK and the Republic of Ireland is free for all orders totalling £49.99 or over. For all other orders the shipping costs are as follows:

UK
1–4 items: £4.49
5 items or more: Free of charge
Ireland & Rest of Europe
1–4 items: €7.49
5 items or more: Free of charge
Rest of the World
1 item: £12.99
Each extra item: £2.00

Import Duties

When ordering goods from All Resources for delivery overseas you may be subject to import duties and taxes which are the responsibility of the buyer. These charges are levied once the package reaches the specified destination and All Resources has no control whatsoever over such charges and we cannot predict what they might be. For more information please contact your local customs office.

Our Guarantee

All Resources is committed to providing a service that is second to none. We strive to ensure a level of customer satisfaction that reaches the highest standards and understand the value of constructive feedback. All queries are dealt with speedily and we incorporate various checks throughout the company to ensure that potential problems are identified, recorded and resolved.

We use qualified trainers who will listen to your needs and deliver high quality, relevant training. Our consultants have been through a rigorous evaluation procedure to ensure that you will receive the highest quality training. If you would like to discuss your workshop or have any feedback concerning the training or material, please call us to discuss the matter.

Returns Policy

We believe strongly in our products and their quality and we want you to be completely happy with your resource pack. If for any reason you are dissatisfied with any item, please return it to All Resources within 14 days of receipt for a full refund.

Cancellation Policy for Downloadable Material

All electronic downloadable products are covered by a 14-day cancellation policy. However, we are unable to accept cancellation of, or returns for, digital items once downloaded.

You can cancel your order for up to 14 days from the date of purchase and receive a full refund. However, cancellation rights are lost when the digital content is downloaded or accessed. Once you begin to receive the digital content during the cancellation period, you no longer have the right to cancel your order and payment for the goods must be made.

Download Time Lapsed?

Don’t worry. Email us if you missed your chance so we can send you your ebooks.

All Resources will retain intellectual property rights over all original document designs, layouts and templates created in the process of producing this website and all resource packs and workshops including bespoke training programmes. No part may be reproduced or used except as authorised by contract or other written permission from All Resources. The copyright and the foregoing restriction on reproduction and use extend to all media in which the information may be embodied.

Trademarks and copyrighted assets used on this website, which are not our property, are acknowledged.

Security

At All Resources we take your security seriously. We use the latest in 128-bit SSL encryption to ensure that all confidential information sent to us is encrypted for safety. You can therefore buy online with the peace of mind that your information and your identity is safe from theft.

All downloadable material has been scanned and is free from viruses and any other potential dangers.

How We Use Your Information

When you search, purchase or reserve a product you provide your information to All Resources. You also provide information when you subscribe to our newsletter, or when you communicate with us by phone, email or otherwise, or if you enter a competition or complete a questionnaire.

The information you provide may include your name and address, the name of your organisation and the organisation address, your job title, phone numbers, fax numbers, email addresses, organisation website url, your credit/debit card information and any other personal information. We use this information to process orders, deliver products and services, process payments, communicate with you about orders, products, services, send promotional emails about special offers or new products, improve our products and services, contact you for market research purposes, and to update our records and maintain your account with us. All such information is used, stored and deleted in accordance with GDPR. Please see our Privacy Policy for more information.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclaimers

All Resources confirms that the information published on this website is accurate and truthful. We do not claim that the website contains legal or professional advice and we cannot accept any liability for actions arising from its use. We do not endorse external links and cannot be held responsible for the contents of other websites.

These terms and conditions are subject to change without notice. New terms and conditions are applicable from the moment they are posted on the website.

Blog and Website Contributions

We welcome contributions from teachers, parents, young people and other interested parties in the form of articles, blogs and comments. However, the views and opinions expressed are those of the authors and do not necessarily reflect the official policy or position of All Resources, All Resources’ staff, or any/all other contributors to this site.